Each branch on its own — and all of them together.
A separate system per office means separate customer lists, separate staff records and reports stitched together by hand. 9bx runs every branch in one workspace: each keeps its own numbers, hours and data, and head office sees the whole picture.
- Unlimited organisations and branches
- Access scoped by branch
- Hosted, or on your own server
- of branches — head office, regions and sub-branches
- Tree
- visibility scopes: own, branch, branch tree or all
- 4
- numbers, extensions, IVRs and office hours
- Per branch
- workspace, one login and one set of reports
- 1
One workspace that still respects every office.
Branches share customers, users and reports where it helps — and stay separate where it matters.
Branch tree
Head office, regions and sub-branches, with settings that sub-branches inherit.
Legal entities
Branches can belong to their own legal entity inside the same workspace.
Access by branch
Each user sees their own records, their branch, their branch tree or everything.
Phones per branch
Official numbers, extensions, IVR menus and GSM SIMs assigned to each branch.
Hours & holidays
Office hours and holidays per branch drive call routing and SLA clocks.
Staff transfers
Move employees between branches with their history kept.
Everyone sees exactly the branches they work in.
Give each user a scope per module — their own records, their branch, their branch and everything below it, or all branches. Records from another branch stay out of lists and searches, while your own extension, internal calls and caller names keep working across offices.
- Scopes per module
- Branch switcher in the app
- API keys limited to branches
- Roles & permissions on top
Local numbers, local hours, one PBX.
Each branch can have its own official numbers, extensions, IVR menus and office hours — or inherit head office’s. Internal calls between branches are just extensions, and holidays from HRM close each branch’s lines on the right days.
- Own or inherited office hours
- Numbers & IVRs per branch
- SIMs per branch on GSM gateways
- Internal calls across branches
Compare branches without merging spreadsheets.
Every report respects the branch switcher: look at one branch, a region or the whole company. Calls, queues, tickets, SLAs, deals and attendance all report the same way, and scheduled reports can go to each branch manager.
- Branch switcher on every report
- SLA overrides per branch
- Attendance per branch
- Scheduled reports by email
For businesses that grew past one office.
- ISPs
Zones, POPs and branch offices
Branch trees mirror your regions, each with its own numbers, staff and tickets.
- Retail & distribution
Showrooms and warehouses
Branch-scoped staff, stock locations and customer records under one login.
- Regional groups
Offices in several countries
Legal entities, local office hours and multi-currency in the same workspace.
What a multi-branch 9bx workspace runs on.
Every plan includes unlimited organisations and branches. Other plan limits are listed on the pricing page.
Bring every branch into one workspace.
Start a trial with your own branch tree — or talk to us about rolling 9bx out across your offices.