Every conversation, in one shared inbox.
WhatsApp, SMS, Messenger, email and website chat land in one place, tied to the right customer — beside the calls, voicemails and tickets your team already handles.
- Tied to the customer record
- Assign, reply and hand over
- Replies from your own email address
- between mailbox checks — new emails become tickets
- 1 min
- ways to publish a web form: embed it or share a link
- 2
- timeline per customer across calls, emails and tickets
- 1
- replies leave from your own address over SMTP
- Your domain
Messages your whole team can see, own and answer.
No more forwarding emails or asking who replied — every message has an owner and a place on the customer’s timeline.
One shared inbox
Messages land in one place, tied to the right customer, instead of in personal mailboxes.
Email from your mailbox
Connect over IMAP and SMTP. Emails become tickets, replies stay threaded and leave from your address.
Web forms
Embed a form on your site or share a hosted link — each submission becomes a ticket or a lead.
Calls & voicemail
Calls, voicemails and missed calls sit on the same timeline and can open a ticket in one click.
Assign & hand over
Messages are assigned automatically or by hand, and move to a colleague with the history intact.
Reply templates
Ready answers with variables such as the client’s name, ticket number and your hotline.
Collision detection
See who is viewing or replying right now, so a customer never gets two different answers.
Customer timeline
Every email, call, ticket and deal for a customer in order, on one record.
Notifications
Assignments, mentions and SLA warnings arrive in the app as they happen, and by email.
Your support address, shared by the whole team.
Connect the mailbox you already use. 9bx checks it every minute, opens a ticket for each new email and sends an acknowledgement with the ticket number. Replies go out from your address and thread correctly, and auto-replies, bounces and no-reply senders are filtered out.
- IMAP in, your own SMTP out
- Automatic acknowledgement
- Threading by headers or ticket number
- Customer reply reopens the ticket
Put an SLA on every conversation.
Emails and form submissions become tickets with response and resolution targets your team can see.
Forms that turn visitors into tickets and leads.
Build a form with your own questions, embed it on your website or share its hosted page anywhere you have customers. Each submission becomes a ticket or a lead with a reference number — and the spam stays out.
- Embed script or hosted link
- Creates a ticket or a lead
- Honeypot, rate limits & captcha
- Thank-you message with reference
Every conversation has an owner.
Conversations are assigned by rules — the agent who took the call, the category owner, then round robin or whoever has the fewest open. Hand one to a colleague and the full history goes with it.
- Assignment rules
- Round robin or fewest open
- Saved views per person or team
- Bulk assign and close
Yes. Connect the mailbox over IMAP and 9bx turns new emails into tickets, leaving the original emails untouched. Replies go out through your own SMTP server, so customers see your address.
Give every message an owner.
Start a trial and connect your support mailbox — or talk to us about the channels your customers use.