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The platform

Nine modules. One customer record.

Start with the PBX or the call centre and switch on more as you grow. Every module shares the same customers, users and reports.

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How it connects

One customer call, followed all the way through.

PHONEA customer callsThe IVR routes them to the support queue.
CRMThey are recognisedThe agent sees their history before answering.
HELPDESKA ticket is openedWith the call recording already attached.
INBOXFollow-up on WhatsAppThe reply lands on the same timeline.
REPORTSIt all countsCalls, tickets and replies in one report.
01 · PBX SYSTEM

A complete business PBX — on our cloud or your server.

Extensions for every person and team, menus and routing rules you control, and a full history of every call.

Extensions & numbersIVR menusTime-based routingRing groupsCall recordingVoicemail
Inbound routing+44 20 0000 0000
Mon–Fri · 09:00–18:00→ IVR main menu
Press 1 · SalesRing group 300
Press 2 · SupportQueue Q-01
Press 3 · BillingQueue Q-03
Outside hours→ Voicemail 900
02 · Call centre

Queues, skill-based routing and a live wallboard.

The call centre has its own page — with routing, supervision and reporting in detail.

Explore the call centre
03 · CRM

Every customer, deal and conversation on one timeline.

Contacts and deals sit right next to the calls, messages and tickets that belong to them.

Contacts & companiesDeal pipelineActivities & follow-upsCaller pop-up
Deal pipelineThis quarter
Qualified
New onboarding
€ 2,400
Retail chain
€ 5,100
Proposal
Branch rollout
€ 8,900
Negotiation
20 agent seats
€ 12,000
Won
Support contract
€ 6,300
04 · HELPDESK

Track every issue from first call to resolution.

Tickets are created from calls, messages or email, with response targets and a knowledge base for your team.

Tickets from any channelSLA targetsTeam assignmentKnowledge base
Open tickets12 open · 2 near SLA
#4821Delivery delaySLA in 00:18
#4819Invoice correctionOpen
#4812Callback requestOpen
#4807Product questionSolved
05 · INBOX

Every message channel in one shared inbox.

WhatsApp, SMS, Messenger, email and website chat land in one place — tied to the right customer.

WhatsApp & SMSMessengerEmail & web chatAssign & hand over
Shared inbox5 unassigned
WHATSAPPIs my order on the way?10:42
EMAILQuote for 15 seats10:31
MESSENGERWhat are your opening hours?10:08
SMSConfirming tomorrow’s visit09:55
WEB CHATDo you offer a trial?09:47
Run the rest of the business

Staff, doors, stock and numbers — in the same system.

06 · HRM

Know who’s in, on leave or on shift.

Employee records, attendance, shifts, leave and payroll — beside the queues your staff answer.

✓ Employee records✓ Attendance & shifts✓ Leave approvals✓ Payroll
07 · ACCESS CONTROL

Decide who can enter which door.

Connect biometric and card devices and give access by person, team or role.

✓ Biometric & card devices✓ Access by person or role✓ Time-based rules✓ Entry log per door
08 · INVENTORY

Stock and equipment, always up to date.

Products across warehouses, tracked down to each serial or IMEI number.

✓ Products & warehouses✓ Serial & IMEI tracking✓ Stock movements✓ Low-stock alerts
09 · REPORTS

Every team’s numbers, in one dashboard.

Calls, tickets, deals and attendance reported side by side — no spreadsheets to stitch together.

✓ Call & queue reports✓ Agent performance✓ Sales & support dashboards✓ Export

Not sure which modules you need?

Start a trial and switch on the modules your team needs.