Your calls, customers and team — on one platform.
9bx brings your PBX, call centre, CRM, helpdesk and HRM into one workspace — so every call reaches the right person, with the whole customer story on screen.
Stop switching between five tools that don’t talk to each other.
One login, one customer record and one place to see what’s happening across calls, sales, support and staff.
Run 9bx on your own server. Your data never leaves.
Use our cloud, or install 9bx on a server you control — in your office, your data centre or your own cloud account. Calls, recordings and customer records stay where you decide.
9bx Cloud
We host, update and back up everything. Nothing for your team to maintain.
Your own server
9bx runs on your infrastructure. Your data stays inside your network.
Start with what you need. Everything shares one customer record.
A complete business PBX — on our cloud or your server.
Give every person and team an extension, set up menus and routing rules, and keep a full history of every call.
See every queue, agent and call — as it happens.
Route each call to the agent best placed to answer it, watch your queues live, and never lose the recording or the context behind it.
Your extension, on every device you use.
Sign in once and take calls on your computer, your phone or your desk phone. An incoming call rings on all of them at the same time — answer wherever you are.
Any language. Any currency. Your payment gateway.
From a ten-seat support desk to a multi-country call centre — 9bx fits the way your team already works.
Multi-language support
Each user works in their own language, including right-to-left layouts.
Multi-currency support
Deals, invoices and reports in the currency your business runs on.
Payment gateway support
Take payments through local and international gateways, straight from invoices.
From trial to going live.
Start a trial
Create your workspace and try 9bx with a few people from your team.
Set up your environment
Add your numbers, queues, users and the modules you need.
Go live
Agents sign in on desktop, mobile or desk phone and start taking calls.
Yes. Use 9bx on our cloud, or run it on your own server so your calls, recordings and customer data stay on hardware you control.