A call centre you can run from one screen.
Route every call to the right agent, watch queues live, and keep the recording and customer story together — for ten agents or several hundred.
Everything a call centre floor needs.
Built into the same platform as your PBX, CRM and helpdesk — not bolted on.
Skill-based routing
Match each call to the agent with the right language, product or team — automatically.
Queues & IVR
Menus, queues and business-hours rules that you can change yourself.
Live wallboard
Waiting calls, longest wait and agent status — on a screen the whole floor can see.
Call recording
Every call recorded and linked to the customer — stored by us or on your own server.
Agent status
Ready, on a call, on a break — see it live and plan staffing around it.
Queue & agent reports
Answer rates, wait times and handling time by queue, team or agent.
From the first ring to the right agent — in seconds.
Know what’s happening on the floor — right now.
See who is on a call, who is waiting and which queue needs help. Attendance and shifts sit in the same system, so staffing decisions take seconds.
Choose where 9bx runs.
We run everything
The platform, recordings and customer portal are hosted and looked after by the 9bx team. Nothing for you to maintain.
Your own server
9bx runs on a server you control, so calls, recordings and customer data stay inside your network.
Try it on your own call flows.
Start a trial and set up your own queues, menus and agents.