One platform for every team that runs your business.
Call centres, support desks, sales teams, online shops and businesses with many branches or warehouses all run on the same 9bx workspace — one customer record, one login and one set of reports, set up for the way each team works.
Every call to the right agent. Every queue in view.
When calls land on whoever is free and the numbers live in spreadsheets, customers wait and supervisors guess. 9bx routes each call by skill, shows every queue live and keeps the recording on the customer record.
Every issue tracked, from first contact to solved.
Requests arrive by phone, WhatsApp and email — and slip between them. 9bx turns each one into a ticket on the customer’s timeline, with response targets your team can see and a knowledge base to answer from.
Calls, deals and follow-ups on one timeline.
Deals stall when the last conversation sits in someone’s phone. In 9bx, contacts, companies and deals live next to every call and message — call straight from the record, and the recording stays on the deal.
Each branch on its own — and all of them together.
A separate system per office means separate customer lists, separate staff records and reports stitched together by hand. 9bx runs every branch in one workspace: each keeps its own numbers, data and rules, and head office sees the whole picture.
From the first message to a delivered parcel.
Shops that sell on Facebook, Instagram and WhatsApp keep orders in chat threads, stock in a spreadsheet and cash on delivery in a notebook. 9bx puts the conversation, the order, the stock and the courier label on one customer record — and your call centre confirms each order before it ships.
Every asset accounted for, from purchase to disposal.
Laptops, routers, phones and vehicles get handed out, moved between offices and sent for repair until the spreadsheet no longer matches the shelf. 9bx follows each asset from purchase order to disposal: who holds it, which branch it sits in, what it is worth today and everything that happened to it.
Every unit, in every warehouse — down to the serial.
Distributors, ISPs and retailers lose track of stock when each warehouse keeps its own count. 9bx holds stock for all of them in one place, tracks items by serial, MAC or IMEI, records every receipt, transfer and issue, and warns you before a product runs out.
Different teams. One system underneath.
Start with one team and add the next when you are ready. They join the same workspace — nothing to migrate, nothing to connect.
Explore the platformOne customer record
Calls, tickets, deals and messages from every team on the same timeline.
One login, clear permissions
Everyone signs in once and sees only what their role and branch allow.
Hosted or your own server
Use 9bx Cloud, or run 9bx on a server you control so your data stays in your network.
Any language and currency
Each user works in their own language, with prices and invoices in your currency.
See how 9bx fits your team.
Start a trial with your own numbers, queues and people — or talk to us about a larger rollout.