A business phone system you run yourself.
Extensions for every person, IVR menus, ring groups and office hours you control — and every call recorded, logged and linked to the customer. On 9bx Cloud or on your own server.
- Browser softphone, desk phones and SIP apps
- SIP trunks and GSM gateways
- Hosted, or on your own server
- keys per IVR menu, with menus inside menus
- 12
- ring-group strategies, from ring all to memory hunt
- 6
- follow-me steps before a call goes to voicemail
- 6
- ways to answer: browser, desk phone or SIP app
- 3
Everything a business phone system should do.
Built into the same workspace as your CRM, helpdesk and call centre — so every call lands on a customer record.
Extensions
One per person or shared, with caller ID, presence, call waiting and a recording policy for each.
IVR menus
Up to 12 keys per menu, nested menus, dial-by-name, direct extension dialling and recorded prompts.
Ring groups
Ring all, round robin, longest idle, hunt, memory hunt or random — with a fallback when nobody answers.
Office hours & holidays
Hours per branch, ranges that cross midnight and holidays from HRM decide where calls go.
Call recording
All calls, external only or on demand — with pause for card numbers, legal hold and retention rules.
Call history
Every call with its recording, topic and note. Filter, call back, create a ticket or export to CSV.
Voicemail
A web inbox, custom greetings and voicemail-to-email with the audio attached. A voicemail can open a ticket.
Conference rooms
Member and moderator PINs, mute on join, wait for the moderator and a live view of who is in.
Live calls
See every call in progress. Supervisors can listen, whisper or barge in, and switch without dropping.
Trunks & official numbers
SIP trunks with Bangladesh provider presets, GSM gateways by SIM, and inbound routes per number.
Browser softphone
Call from any page with a headset: hold, transfer, consult, 3-way merge and the caller’s record on screen.
Desk phones
Auto-provisioning for Yealink, Fanvil, Grandstream and Flyingvoice, with line keys and the phonebook pushed.
From trunk to first call, guided by the setup wizard.
- TRUNK01Connect a linePick your SIP provider’s preset or register a GSM gateway with your SIMs.
- NUMBER02Add an official numberSend it to an extension, ring group, queue or IVR menu.
- EXTENSIONS03Create extensionsBulk-create them for staff who don’t have one yet.
- ROUTING04Set your hoursOffice hours, holidays and an after-hours destination.
- TEST05Make a test callDial *43 for an echo test and you’re live.
Every call goes exactly where you meant it to.
Each official number has its own route: a destination, office hours, holiday and after-hours rules, and caller rules that match a number, a client tag or a contact group. Try any scenario with Test a call before a customer ever dials.
- Caller rules by number, tag or group
- Separate holiday & after-hours routes
- Blocked numbers checked first
- Test a call without dialling
Add queues, agents and a live wallboard on the same PBX.
Queues, agent levels, callbacks and supervisor tools build on the extensions and numbers you already have.
Every conversation on the record — and under control.
Choose what each extension records, pause recording while a customer reads out card details, and play any call from the call history, the client page or the ticket it created. Legal hold keeps a recording past its retention date, and “Who listened” shows every play and download.
- All, external or on-demand recording
- Pause for sensitive details
- Retention by org, queue or extension
- Legal hold & “Who listened” log
Answer in the browser, on the desk or on a SIP app.
The browser softphone needs nothing but a headset: hold, mute, blind or consult transfer, 3-way merge and a screen pop with the caller’s record. Desk phones provision themselves — add a phone by MAC address, or set up the whole office through DHCP option 66.
- Ring all devices, preferred or latest
- Screen pop before you answer
- Zero-touch desk phone setup
- Line keys & phonebook on the phone
See what’s happening on the phones right now.
The live calls screen shows every call, its state and how long it has run. Supervisors can listen in, whisper to the agent or barge in — and switch between them on the same call. Conference rooms show who’s in, with mute, remove and lock.
- Listen, whisper & barge
- Switch modes without dropping
- Moderator & member PINs
- Past conference sessions
Stop unwanted calls and surprise bills.
Block numbers in, out or both — blocked callers are never answered, so they are never charged. Set who may call internationally, cap international calls and minutes per day, and let 9bx block further calls until midnight when a cap is hit.
- Blocklist by number or prefix
- Call permissions per extension
- Daily international caps & alerts
- Firewall & flood guard on the PBX
One phone system for every corner of the business.
- Front desk
A reception that never misses a caller
An IVR answers first, ring groups share the load and missed callers land on a call-back list.
- Sales
Every quote call on the record
Calls are recorded and linked to the lead, with follow-up tasks straight from the wrap-up card.
- Support
Calls that turn into tickets
One click from a call or voicemail opens a ticket with the caller and the recording attached.
- Branches
One PBX for every office
Numbers, extensions, IVRs and office hours per branch, with internal calls between them.
The PBX connects to the rest of 9bx.
No. Staff can call from the browser softphone with a headset, from SIP apps such as MicroSIP, Zoiper or Linphone, or from standard desk IP phones. Yealink, Fanvil, Grandstream and Flyingvoice phones set themselves up automatically.
Set up your phone system this week.
Start a trial, connect a line and make your first call — or talk to us about running it on your own server.