From the first message to a delivered parcel.
Shops that sell on Facebook, Instagram and WhatsApp keep orders in chat threads, stock in a spreadsheet and cash on delivery in a notebook. 9bx puts the conversation, the order, the stock and the courier label on one customer record — and your call centre confirms each order before it ships.
- Confirmation calls before dispatch
- Every missed buyer called back
- Stock in every warehouse
- customer record for chats, calls, orders and tickets
- 1
- default call-back target for every missed buyer
- 60 min
- SLA clocks on every delivery complaint
- 2
- tracking for phones and electronics
- Serial · IMEI
The busy part of selling online, in one place.
Calls, customers, complaints and stock share one record — so the team that confirms an order can also answer for it.
Order confirmation calls
A call centre queue for confirmations, with every call recorded on the customer.
Missed-call callbacks
Buyers who called while you were busy land on a call-back list with a deadline.
Delivery & return tickets
“Where is my order?” and returns become tickets with SLA targets and a link the buyer can check.
Stock across warehouses
Products in every warehouse, down to each serial or IMEI number, with every movement recorded.
Orders, courier & COD
Orders, courier labels and cash on delivery on the same customer record as the conversation.
Order history in the CRM
Returning buyers are recognised the moment they call, with their history on screen.
Confirm before you ship — and stop paying for returns.
Put your confirmation agents in a queue, let them call from the browser with the buyer’s record on screen and file each call with a topic and note. Buyers who call back reach the same agent first, and missed callers go straight onto the call-back list.
- Queue for confirmation agents
- Click-to-call from the record
- Wrap-up topic per call
- Sticky agent for call-backs
Every “where is my order?” tracked to the end.
Calls, voicemails and emails about deliveries become tickets with the buyer attached. Targets keep the team on time, templates answer the common questions, and the buyer can follow the ticket from a link — no account needed.
- Tickets from calls & email
- SLA targets by priority
- Reply templates
- No-login ticket link
Know what you can sell before you promise it.
Keep stock for every warehouse in one place. Track phones and electronics by serial or IMEI, receive purchases against orders, move stock between warehouses and count it when you need to.
- Multi-warehouse stock
- Serial & IMEI tracking
- Transfers & stock counts
- Purchase orders & receipts
Yes. Put your confirmation agents in a call centre queue and they call from the browser or a desk phone. Each call is recorded on the buyer’s record and filed with a topic and note.
See how 9bx fits your shop.
Talk to us about your order flow, or start a trial and set up confirmation calls with your own team.